What are high-conflict personalities (HCPs)? So, how can you spot HCPs, and how should you best respond to their irrational demands and often confrontational behaviour? The next two articles will cover some of Eddy’s tips and suggestions that will help you prevent escalation and protect your practice as well as your wellbeing. As an author of several books 1 and co-founder of the High Conflict Institute, Eddy has become an international expert in this area. Given that Eddy has plenty of experience as a family lawyer and mediator, coupled with his previous experience as a social worker, his advice is particularly helpful and relevant for solicitors.
#BIFF RESPONSE HOW TO#
You may have to regularly deal with a colleague or family member who keeps creating unnecessary drama and high-intensity situations, or a disgruntled previous employee who has tried to damage your reputation by leaving demeaning comments all over social media.īill Eddy is an international expert for dealing with high-conflict personalities (HCPs), and he has plenty of useful, practical advice on how to successfully manage your relationships with them while protecting your own health and wellbeing. Perhaps there is a client who insists on “special treatment” and feels entitled to extra favours including your undivided attention at any time of the day, or someone who wasn’t happy with the work you did for them which they took as justification for refusing to pay their outstanding bill.
Have you ever met someone who seemed to introduce conflict to every interaction, was impossible to please and seemed immune to rational thought?Ĭhances are that you have come into contact with a range of such people–including clients, staff members, family or personal relationships–who have become increasingly adversarial, demanding or otherwise difficult to deal with during the course of your relationship.
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